Refund Policy

Last updated: 15 July 2026

We keep refunds simple and fair. Payments are processed via Razorpay.

Try before you pay

Every business starts with a 90-day free trial with all features. We encourage you to fully evaluate Tovan during the trial before paying — this is why paid subscriptions are generally non-refundable.

When you are eligible for a refund

• Duplicate payment: you were charged more than once for the same subscription period — the duplicate amount is refunded in full.
• Payment without activation: money was deducted but your subscription did not activate within 24 hours — refunded in full (or the subscription is activated, your choice).
• First purchase, within 7 days: if this is your first paid subscription for a business and Tovan does not work as described, contact us within 7 days of payment and we will refund it.

When refunds do not apply

• Partial refunds for unused time after cancellation mid-period
• Renewals you forgot to cancel, once more than 7 days have passed
• Storage add-ons already consumed

How to request a refund

Email support@gettovan.com with:

1. The mobile number on the account
2. The payment reference / transaction ID
3. A short description of the issue

We respond within 48 hours. Approved refunds are returned to the original payment method within 5–7 business days (timing depends on your bank and Razorpay).

Questions

support@gettovan.com