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Tovan

Privacy Policy

Last updated: 28 September 2026

This Privacy Policy explains how Tovan ("we", "us") collects, uses, and protects your information when you use the Tovan app at app.gettovan.com and this website.

1. Who we are

Tovan is an income and expense tracking app built for small business owners. This policy covers the data we collect through the Tovan app and this website.

2. What we collect

  • Account information: your name and mobile number, used to sign you in and identify your account
  • Business data: the income and expense entries, categories, notes, bill and receipt photos, and team-member details you add to a business you create in the app
  • Device data: information such as your device name, app version, and IP address, used to keep your account secure and to troubleshoot problems
  • Diagnostics data: we automatically collect crash and error reports (e.g. what went wrong and which screen you were on, not your entries or amounts) to help us find and fix bugs. This is separate from screen recording below, and isn't something you turn on — it runs by default so we can keep the app reliable, with names, phone numbers, and amounts stripped out before we see it.
  • Screen recordings (optional): if you separately opt in to session recording in Settings, we may record how you use certain screens to understand and fix problems. This is off by default. Recorded sessions mask all on-screen text and block all media (photos, images) from being captured — so amounts, names, phone numbers, and photos you view or enter are not visible in a recording, only the shape and flow of your taps and screens.

3. How we use it

  • To provide the service: storing your entries, syncing them across your devices, and sharing them with the team members you invite to a business
  • To keep the app secure, detect abuse, and fix bugs
  • To send you service-related notifications, such as reminders you turn on
  • To respond when you contact support
  • To improve the app, using diagnostics data, and screen recordings only if you've separately opted in

4. Where it's stored & how it's protected

Your account and business data is stored on servers we operate, and documents (bills, receipts, photos) are stored in cloud object storage. Data sent between your device and our servers is encrypted in transit (HTTPS/TLS). We use industry-standard security practices to protect your data, including access controls that isolate each business's data from every other business, and regular backups.

5. Sharing

We share data only with service providers who help us run Tovan — for example, providers who deliver the OTP messages used to sign you in, our cloud hosting and storage providers, and our push-notification provider. Each of them processes data only to provide their service to us, under their own privacy policy. We do not sell your personal data or your business data to anyone.

6. Offline data on your device

Tovan works offline. Your entries are stored on your device so you can keep working without a connection, and they sync to our servers once you're back online. If you use a shared or public device, remember to log out so your offline data isn't left accessible to others.

7. How long we keep it

We keep your data for as long as your account is active, or as required by law. If you close your account, we delete your data in line with our internal processes, except where we're required to retain certain records by law.

8. Your rights under India's Digital Personal Data Protection Act, 2023

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Erase your data by closing your account from Settings → Close account, or by contacting us
  • Grievance redressal — raise a complaint with our grievance officer (see below) if you're unhappy with how we've handled your data

9. Grievance officer / contact

If you have questions or complaints about this policy or how we handle your data, contact our grievance officer:

  • Name: Tovan Support Team
  • Email: support@gettovan.com
  • Company: Tovan
  • Address: Surat, India

10. Children

Tovan is a business tool and is not directed at, or intended for use by, children.

11. Changes to this policy

We may update this policy from time to time. We'll let you know about material changes in the app or by notification. Continuing to use Tovan after a change means you accept the updated policy.

12. Last updated

Last updated: 28 September 2026