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Troubleshooting common problems

Quick fixes for the most common issues. Still stuck? Contact us.

I didn't receive the OTP

  • Wait up to a minute — SMS can be slow
  • Check the number you entered is correct
  • Try requesting the OTP again
  • Make sure your phone has signal and isn't blocking unknown senders

My offline entries aren't syncing

  • Check you actually have internet (try opening any website)
  • Keep the app open for a moment — sync starts automatically when a connection is detected
  • Make sure you're signed in; if you signed out, sign in again with the same number

The app feels outdated or looks broken

Tovan updates itself automatically, but a stale cached version can linger:

  1. Close the app or browser tab completely
  2. Open it again — the newest version loads
  3. If it persists, reinstall from app.gettovan.com (your data is safe on the server; nothing is lost by reinstalling)

I can't see a business

  • Confirm you signed in with the same mobile number that owns or was invited to the business
  • If a team member removed you, the business no longer appears — ask the owner

A payment failed or was deducted without activating

Payment confirmations can take a few minutes. If your subscription isn't active after 15 minutes, contact us with the payment reference — see also the Refund Policy.

My storage is full

Delete old attachments you no longer need, or add +5 GB from the subscription screen (see Pricing).